Category Archives: Annoucements

Posts announcing features and other news fro the front page

ATVOD Compliancy

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UK-registered merchants please note:

ATVOD authority requires the providers of video on demand to follow their regulations   “to ensure that under 18’s cannot normally access hardcore pornographic content“. 

In order to help our merchants to comply with the regulations, we have implemented a new functionality which allows UK-registered merchants to choose whether or not they will accept UK debit cards. (UK debit cards can be possessed by under 18’s.).

The new setting is available under the Orderpage options section in the Website detail page.

Atvod_setting

By default the option “Accept debit cards in United Kingdom” is selected.  Uncheck the setting in order to prevent sales using UK debit cards in order to comply with ATVOD.

New Cancel Lookup

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In order to improve the user experience and security of our services we have implemented a new version of the forms used for membership cancellation lookups.

To cancel their memberships, buyers can now lookup their memberships using their email addresses and, depending on the payment method, their credit card numbers, account numbers or ABA numbers. Captcha is no longer used.

Cancel lookupAdditionally, the payment receipts sent to buyers now contain secure links to the cancel page, allowing buyers to cancel their subscriptions directly without the need to use the lookup form.

The new Cancel Lookup page is located at http://cancel.verotel.com/, and it is also linked from www.vtsup.com as usual.

Updating Credit Card Information

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The facility to allow current members to update their credit card details has been a long-standing request. Finally, this functionality is here!

With this feature, the number of members you lose because of an expired credit card will be reduced by giving the members a way to update their payment details before their subscriptions are affected.

UpdateCard_1

Members whose credit cards are about to expire will receive emails notifying them that the next rebill will fail due to an expired credit card and giving them instructions on how to update their credit cards on our secure update page.

Continue reading →

Changing Usercodes

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Another frequently requested feature is the ability to change the usercodes of your members. We are happy to let you know that this functionality was just released.

The usercode can now be updated in the “Sale detail”:chnageusercode

  • The usercode must be between 5-12 characters long and can contain only alphanumeric characters.
  • For backward compatibility, two RUM postbacks are sent:
    •  “Add” – To create a new user with the updated usercode (and identical passcode)
    • “Delete” – After the new user is successfully created, the old one is removed
  • The member is then notified by email about the credentials update.
  • Please note that members are now also notified when their passcodes are changed.

Testing Cards and Website Testing Mode

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Setting up and testing your website just got easier with testing credit cards and website testing mode:

Every merchant account now has a testing credit card:TestingCard

  • The testing credit card details are show on the Website details page
  • You can disable and enable the testing credit card yourself
  • You can use the card to perform testing transactions using order pages for any of your websites which are Authorized and also for those in testing mode (either Authorized or New)
  • If you need to replace your testing credit card, please contact merchansupport@verotel.com 

  Continue reading →

Discount Option on Cancellation

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When users decide to cancel their memberships, one way to change their minds is to offer them a discount if they decide to continue.

CancelDiscount

Now there is a way to do this easily with Verotel. All you need to do is configure the “Offer a discount to canceling members” option in the website detail. Here, you can set the discount ( allowed range of 10 – 50%)  which will be applied to the rebill price if the user decides to continue his/her membership.

  Continue reading →

Sales Overview Report

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Up until now, there was no overview report in the Control Center where you could easily review your processing volumes at a glance. The new Sales Overview report in the Sales section shows all the important information about your sales in a clear tabular and graphical form. 

SalesOverview_0 Besides the total processing volumes, information about the split between new sales and rebills is also shown, and the data can also be downloaded.

New Compliance Procedures 2013, Visa and MasterCard

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Compliance

Verotel will be sending out new agreements for our Merchants in order to comply for the year 2013 with Visa and MasterCard regulations. You should have received an email from merchantsupport@verotel.com, and in some cases other documents as well. These are indeed trusted and from Verotel. If you have already fulfilled these requirements please disregard this announcement. 

Should you have any questions, please contact your account manager at merchantsupport@verotel.com.  Thank you for your business with Verotel. We appreciate it!

Redirect After Membership Cancel

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Is there a way to bring back users who have just canceled their subscriptions? Once they cancel they are gone …

Not anymore!

The new cancel page, which now uses the same design as your Order Pages, can redirect users who wish to cancel their memberships to a URL of your choice. You can setup this URL so they are redirected to a page offering them your other products.

CancelLandingPageConfigure the “Landing page for cancelled members” on the Website detail page. If not configured, then by default users will be redirected to your website URL.

UPDATE:  Also, the “usercode”, “custom1”, “custom2”, “custom3” are passed to the landing page as a parameter for further use.