New Cancel Lookup

In order to improve the user experience and security of our services we have implemented a new version of the forms used for membership cancellation lookups.

To cancel their memberships, buyers can now lookup their memberships using their email addresses and, depending on the payment method, their credit card numbers, account numbers or ABA numbers. Captcha is no longer used.

Cancel lookupAdditionally, the payment receipts sent to buyers now contain secure links to the cancel page, allowing buyers to cancel their subscriptions directly without the need to use the lookup form.

The new Cancel Lookup page is located at, and it is also linked from as usual.

Discount Option on Cancellation

When users decide to cancel their memberships, one way to change their minds is to offer them a discount if they decide to continue.


Now there is a way to do this easily with Verotel. All you need to do is configure the “Offer a discount to canceling members” option in the website detail. Here, you can set the discount ( allowed range of 10 – 50%)  which will be applied to the rebill price if the user decides to continue his/her membership.

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Redirect After Membership Cancel

Is there a way to bring back users who have just canceled their subscriptions? Once they cancel they are gone …

Not anymore!

The new cancel page, which now uses the same design as your Order Pages, can redirect users who wish to cancel their memberships to a URL of your choice. You can setup this URL so they are redirected to a page offering them your other products.

CancelLandingPageConfigure the “Landing page for cancelled members” on the Website detail page. If not configured, then by default users will be redirected to your website URL.

UPDATE:  Also, the “usercode”, “custom1”, “custom2”, “custom3” are passed to the landing page as a parameter for further use.